Ever since I purchased the Sony Xperia Z as part of my Three UK mobile contract, I haven’t been impressed with the device. In just 11 months it has dramatically slowed down, skips tracks when being used as a Walkman and suffers from various software bugs (e.g. touch screen stays active when talking on the phone = incredibly frustrating).
2 weeks ago the device stopped charging, which meant leaning on Sony’s manufacturing warranty.
According to Sony, the charging pin inside the socket of my mobile had snapped off which is clearly ‘caused by accidental damage’ and therefore not covered by warranty. The only problem is that this particular model of mobile has a clear and obvious history of this very defect. On Sony’s very own forum there is one thread containing 150 messages from customers reporting on a faulty / poorly designed charging socket. Just do a search on Google – this is a big problem.
Users of the Sony Xperia Z are breaking the charging pin on this model of mobile because the charging lead can be inserted the wrong way around. This can bend or damage the charging pins, that are not of quality design anyway. Normally mobiles are designed to only allow a charging lead to be plugged in one way, the Sony Xperia Z is poorly designed and therefore accidental damage is inevitable.
Sony is either ignorant of this defect or has chosen to ignore it, as last week Sony charged me for repairing my mobile. I believe the damage to my Sony Xperia Z is due to poor design, which has led to consumers accidentally damaging the device. I argued this point on the phone with Sony who said they will register my complaint, and that I should expect a response in the next 30 days.
Basically: unless I paid Sony for the repair, then I would have to potentially wait a month to get my mobile back. If I refused to pay Sony for the repair, then they would charge me around £14 to have my device posted back to me and be left with a unusable mobile.
As a consumer, as a customer of Sony, I was left with little choice. I paid for my phone to be repaired. I need the mobile for my job.
Throughout all of this my only saving grace was Three UK. Despite deciding to not take mobile insurance out on my contract with Three, they provided me with a backup phone (a simple Nokia C2) and have promised to reduce my bill by £6 a month to pay towards the cost of my Sony repair.
I am never going to buy a mobile from Sony again. The service I’ve received has been poor, their devices are cheaply made and they are clearly hiding that the Sony Xperia Z was a complete flop. This probably explains why the Sony Xperia Z1 was launched only 7 months later.